The goal of many businesses is to make sure that they reach their clients and the potential clients in real time. Being able to deliver services in real time simply means being able to have access to the clients and vice versa even when you are not in the office. One such way of making sure that your customers get a hold of your services 24hours a day and 7 days a week is by making use of answering services. An answering service is a service provider that answers calls on behalf of the company and one can think of them as replacement for the traditional receptionist. Appointment calls, or calls for inquiry are made through the answering service who them delivers them to the right office or department.
The benefits that are associated with an answering service will be discussed in this chapter. Most answering service companies have their services at a discounted price, hence the money and time that would have been used by the business to make live calls is actually used for other things. Although the value of a receptionist cannot be disputed, having these answering service save the company money that would have been used to employ one.
The other benefit of these services is that it even gets to favor even the small businesses that are just starting. An answering service gives the clients who call direct access to the various departments of an organization by providing them with a menu that they can use to reach them. Small companies have not to worry about their size, because when every department gets a representative, then the clients get content with the kind of services they received.
By having an answering service, you get to save on time and actually spend it doing things that actually matter. Phone calls can interrupt a line of thought or ideas that someone is trying to have, but answering services give you more time to make use of your time. It is important to have some messages be delivered in the right channels that one prefers, these answering services receive the information and make sure that they reach the recipients in the media they prefer. The message can be sent via email or any voicemail can even be delivered to you after being transcribed.
Receptionists may fail to deliver in time the message to the right department. Technology has made it easy for these answering services be able to get the right departments in good time. For example, if one runs a bakery, then any birthday cake orders get sent to the right voicemail, wedding cake orders get sent to another and even special orders get another different voicemail.
The first impression is something that matters for a business to its potential clients, and since the answering services are well organized they delivery nothing short of professionalism.